Your Hearing Network Portal
Brought digital CX to life for Your Hearing Network making it simple to do business with us.
Situation
Your Hearing Network is a credentialed, nationwide network of 5,000 like-minded independent hearing care professionals who ensure sustained integrity and quality of hearing care.
Your Hearing Network is looking to connect the best hearing aids and innovative business solutions to meet independent hearing professionals' needs, allowing them to thrive in an evolving marketplace of big-box stores, online retailers, and emerging OTC competitors.
Problem
Our affiliates need a unified platform to access tools and services to empower them and help them gain a competitive advantage through unprecedented scalable opportunities while guaranteeing the highest level of patient care. At the time there was no single place to access all of these features making it complex to do business with us.
Solution
Launched a new digitally enabled strategy including a custom member portal to facilitate the delivery of Your Hearing Network’s total value solutions to the national network of 5000+ independent clinics.
The portal was designed to introduce an entirely new way of doing business simplifying the CX across all points of engagement improving onboarding, driving compliance, and improving sales conversion.
YHN affiliates have the freedom to choose from a menu of business solutions that include national lead generation programs, an outsourced call center, insurance claims verification, and professional educational resources.
Results
The digitally enabled CX helped the organization achieve 46% YoY revenue growth
86% of customers found the Portal easy to navigate
89% said the information provided throughout the Portal was clear and easy to understand
78% consider the Portal user interface extremely pleasing to look at and interact with
Customer Feedback
“Everything is in one place and that makes it
easy.”
“The mobile portal is easy to read. Desktop is fine but thanks for the awesome mobile portal.”
“All of the information is concise and in a very easy to use manner. I like that the tabs at the top are like many
audiology websites that we use so it is easy to navigate.”
“Clean and Simple. Easy to use...no confusion.”